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[tpimg]http://cutejav.net/pic/images/0012a2ad.jpg[/tpimg] [tpsize=4][tpb]CBT Nuggets: Deploying Cisco Unified Contact Center Express | 214 MB [/tpb][/tpsize] The UCCXD 2.0 course is an update of UCCXD 1.1. The updated class now includes Unified Contact Center Express Release 5.0. UCCXD provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts, the deployment of both IP IVRand IPCC Express as a contact center solution. Tasks include planning, installation, and configuration, scripting, troubleshooting and application creation. The updated version of the Unified Contact Center Express course now covers the following topics: Unified Contact Center Express (CCX) 5.0 using Unified Communications Manager 6.0 and CME 4.2 Unified Contact Center Express 4.x using Unified Communications Manager 4.x Outbound Preview Dialing Wrap-up Codes Windows 2003 Operating System High Availability Deployments (HA) Installation and Configuration Wizards New Log Collection Tools This course addresses two products that run on the Cisco Customer Response Solutions (CRS) Engine. The two products are Unified IP IVR (versions 4.x and 5.0) and Unified Contact Center Express (version 4.x and 5.0). Unified IP IVR provides the capability to prompt and collect information from the caller to properly select the most suitable agent to service the call. By itself, IP IVR may provide a robust self-service product for those applications not requiring agent participation. Unified IPCC Express provides the ability to prompt and collect information from the caller and direct the call to an ACD-type agent. Features include queuing, reporting, CTI integration, agency and supervisor desktops as well as many other ACD functions. Applications Develop Unified IP-IVR and Unified CCX applications and work flows Install and configure Cisco Agent Desktops and Cisco Supervisor Desktops Deploy and troubleshoot a complete contact center application Configure the Unified CCX Desktop Enterprise to facilitate screen pops, and third-party application integration Deploy Outbound Preview Dialing Campaigns Manage contact center real-time and historical reports Course Outline Course Introduction CRS Products Overview Designing and Ordering/Lab Installing & System Configuration/Lab CRS script Editor/Lab Basic script Editor/Lab Caller & System Inputs/Lab Database Access/Lab Logic Operations/Lab Callers Transfers/Lab Configuring Unified CCX Desktop Product Suite of Products Unified CCX scripting Techniques Using Desktop Administration to Customize the Agent Experience/Lab Remote Monitoring/Lab Outbound Preview Dialer/Lab Session Management/Lab MRCP Speech Server Configuration (ASR/TTS)/Lab Real Time and Historical Reports/Lab Servicing and Troubleshooting Download : http://www.filefactory.com/file/b0b9f26/n/Thanks_deploying-cisco-unified.part1.rar http://www.filefactory.com/file/b0b9f2c/n/Thanks_deploying-cisco-unified.part2.rar http://www.filefactory.com/file/b0b9f2e/n/Thanks_deploying-cisco-unified.part3.rar http://hotfile.com/dl/38671466/cd0d233/Thanks_deploying-cisco-unified.part1.rar.html http://hotfile.com/dl/38671745/22cd90c/Thanks_deploying-cisco-unified.part2.rar.html http://hotfile.com/dl/38671780/966e37c/Thanks_deploying-cisco-unified.part3.rar.html ==================
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