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[tpimg]http://cutejav.net/pic/images/o89u3b.jpg[/tpimg] [tpb][tpsize=4]CBT Nuggets - Help Desk Institute (HDI) Desktop Support Technician (DST) : 415.60 MB[/tpsize][/tpb] Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do. Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well. Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet. Help Desk Institute (HDI) Desktop Support Technician (DST) training contains: * Series Overview * DST Leadership Characteristics Part 1 * DST Leadership Characteristics Part 2 * Teamwork and People Skills * Support Center Policy and Services Part 1 (free video!) * Support Center Policy and Services Part 2 * Support Center Resources * Support Center Delivery Methods Part 1 * Support Center Delivery Methods Part 2 * Support Center Delivery Methods Part 3 * Support Center Processes and Procedures Part 1 * Support Center Processes and Procedures Part 2 * ITIL Basics Part 1 * ITIL Basics Part 2 * ITIL Basics Part 3 * ITIL Basics Part 4 * ITIL Basics Part 5 * DST Customer Management Skills Part 1 * DST Customer Management Skills Part 2 * DST Customer Management Skills Part 3 Here's what you'll learn in each video of the Help Desk Institute (HDI) Desktop Support Technician (DST) series: [tpb]LINKS :[/tpb] http://www.filefactory.com/file/b19d0d3/n/Thanks_i-cbtnhdidst_part1_rar http://www.filefactory.com/file/b19d0gg/n/Thanks_i-cbtnhdidst_part2_rar http://www.filefactory.com/file/b19d132/n/Thanks_i-cbtnhdidst_part3_rar http://hotfile.com/dl/42325318/96114bf/Thanks_i-cbtnhdidst.part1.rar.html http://hotfile.com/dl/42325707/358293b/Thanks_i-cbtnhdidst.part2.rar.html http://hotfile.com/dl/42326061/b3a6d3c/Thanks_i-cbtnhdidst.part3.rar.html =========================================
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